Convergys, global leader in integrated billing, employee care, and customer care services is about to add 5 new sites in the Philippines and to hire an additional 7,000 employees in the next 12 to 18 months.
According to Convergy’s president for customer management Andrea Ayers the opening of the new call centers year will represent a 77 percent increase in the company’s operations.
Three of the new sites will be located in Metro Manila: UP Science Park, Glorietta 5, and San Lazaro. The additional two sites will be outside Manila: Nuvali in Santa Rosa, Laguna; and Cebu i3 in Cebu City.
The new call centers will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, email, and Web chat, as well as “back-office” application and document processing.
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